Business Communication Skills for Techies (175 USD)
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 Price: 175 USD Get a free session 
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Feedbacks on Business Communication Skills for Techies Post feedback
| benjamin |
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| I attended Richard's demo class and decided to sign up. He is really impressive. He knows what Indians and South Asian communities peoople face to move up in the corporate ladder in US workplace. If you are an engineer working in US and do not want to get stuck in a low-lvel developer/programmer job, but want to move up, this course is very critical for you. |
| jagel69 |
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| I’m a Sr DW Developer stuck in this position for 2 years. I realized as techie and foreigner in the U.S., I have communication problems and frequently miss the chance to expose good ideas to my boss because I cannot explain my ideas clearly. That’s why I decided to take Richard’s Communication for Techies class. The outcome was excellent: Richard showed me how to apply his communication course ideas into a PowerPoint presentation for my Officer to evaluate an ETL Tool with a terrific outcome: She got my idea clearly; she had a very good impression of me and decided to involve me in new projects, and the chance to get promoted. Richard is a Sr Manager, an IT Professional with tons of experience and who in my opinion loves to teach. We techies should pay more attention to improve our soft skills, that’s the way we can present our great technical ideas to the people who takes decisions, and they usually are not techies. I highly recommend this class to all IT people concerned with their career advancement. I’d love to see more IT courses from Richard. –Jesse |
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Questions on Business Communication Skills for Techies
| georgina23 |
| Hi Richard- How's things? Looks like course info you'd be great at teaching! Get in touch!!
Georgina Posted on Dec-17. Read answer from the Mentor |
| nina123 |
| Hi Richard,
Your course title looks interesting. I am an India programmer/engineer in a large US comapany. I am stuck in my career and know communication skills are key to move to next level. What do u think i can learn practical skills taking your course. In the past, i had always difficulty to pay for softskill course. Also is your couurse customized for Indian/Asian people
Thanks
Nina Posted on Nov-28. Read answer from the Mentor |
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Description of Business Communication Skills for Techies
| Brief Description | Lot of IT professionals want to move to higher paying management jobs but can not because they can not communicate. I see it all the time. This course will teach you how to communicate technical information to non techies and help you move to a higher paying job or contract. |
| Mentor Profile | I have 15 years of managing IT projects and multicultural teams internationally ( Asia, USA and Canada). Currently, I am a Regional Manager of Application Management for a major health care provider in CANADA that delivers health care to a population of over 500,000 and employs 27,000 workers. I have a MBA, M.Sc in Management of Info Systems, MCSE, A+, Net+, and ITIL. I manage a team of 30 IT professionals (DBAs, developers, and Application Support). I hire IT professionals on a daily basis. |
| Detail Description | Communication For Techies: How to communicate with mortals and Move up the IT Management Ladder Instructor Richard Syal,MBA,M.Sc(Info Sys),MCSE,A+,Net+,ITIL Why Take This Course: For the Techie: •You can get a job, perhaps, with just tech skills, but you cannot advance without communication skills •Communications skills come to the fore as techies have been asked to explain their work -- and its value to the company -- to those in marketing, human resources, business development and even the CEO. •Eliminate the roadblocks that undermine your ability to communicate effectively For The Business •Companies benefit by having better communication between technical and non technical staff •Greater user satisfaction and happier users •Empowers users to use technology •Resolution to user problems are faster and more efficient •Techies are better prepared to focus on business issues and problems and not technology for technology's sake "More and more technical professionals have been put in positions where they have had to apply solutions to business," says Edward Hildy, president of Systems One, an IT search and recruitment firm. "That's forced a lot of people to communicate better.” What This Course Delivers? •Teaching Techies how to communicate with non-technical people •How to present technical information so anyone can understand it? •Understanding the difference between techie and non techie cultures ( same planet but different worlds) •How to bring the techie and non techie worlds together? Methodology This course will use case studies, discussion groups and presentations to teach you how to communicate with the non techie world. The course will be mostly hands-on rather than lectures. Prerequisites •Anyone that is currently in a technical role with demands that require better communication skills. This course is valuable for those who want to strengthen their communication skills and enhance their ability to interact confidently with others. Who Should Attend •Network Administrators, DBAs, Application Administrators, Software Developers, IT Project Managers, Technical Architects, Service and Desk Top Support Grading Students will be graded on the following: •Class participation •Presentations •Assignments •Certficate of Completion at the end of the course Course benefits After the course you should: •Feel more confident in explaining technical material in a non-technical manner •Know how to translate technical information into information any non-technical person can understand •Be able to think “business” as opposed to “technical” •Understand the characteristics of the techie and non techie worlds and how to work in them both Duration 6 hrs over 3 days (2 hrs per day) Course Content BUILDING A FOUNDATION •Adopting simple, concise and direct language •Recognizing perceptual filters that hinder communication •Identifying basic communication principles AVOIDING COMMUNICATION BREAKDOWNS Increasing the value of your communications •Improving the strength of your relationships •Creating value in your conversations Taking personal responsibility •Recognizing your role in creating successful communications •Identifying internal and external factors that impact your communications UNDERSTANDING THE DIFFERENCE BETWEEN THE TECHIE AND NON TECHIE WORLDS • Different perceptions and cultures • Different priorities • Different expectations TRANSLATING TECHIE INFORMATION INTO NON-TECHIE INFORMATION •Understanding goals and objectives of Technical Communication •Techniques for translating technical information into non-technical information •Making technical information understandable COMMINICATING WITH THE NON-TECHIES •Asking clarifying questions •Confirming the message •Demonstrating respect, empathy and sensitivity •Listening for the entire message BRING IT ALL TOGETHER •DISCUSSION AND ANALYSIS OF A MAJOR BUSINESS CASE •BEST PRACTICES TO TAKE BACK TO WORK |
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